Terms of Service

1. Overview

Welcome to montcini.com.

These Terms of Service govern your use of our website and purchases made through our store. By accessing our website or placing an order, you agree to these Terms, subject to your applicable statutory rights.

Please read these Terms carefully before placing an order.

2. Company Information

Brand: MONTCINI
Company Address, as listed in IRS records:
30 N Gould St Ste
Sheridan, WY 82801
United States

Website: montcini.com
Email: support@montcini.com

For product returns, please contact us first to obtain return instructions and the correct return address.

3. Use of Our Website

By using our website, you confirm that you:

• Are legally able to enter into a purchase agreement, or have the necessary permission from a parent or guardian.

• Will provide accurate and complete information when placing an order.

• Will not use our website or products for unlawful purposes.

• Will not interfere with the website’s functionality or security.

We may restrict access or refuse service where reasonably necessary to address fraud, unlawful activity, or a breach of these Terms, subject to applicable law.

4. Product Information

We aim to provide accurate product descriptions, images, prices, and availability information.

Colours and finishes may appear slightly different depending on your screen settings and lighting. This does not affect your rights if an item is defective or materially different from its description.

Prices and availability may change before an order is placed. If we discover an error affecting your order, we will contact you to explain the available options. Any additional charge requires your agreement.

5. Orders & Payments

When placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

Available payment methods are displayed at checkout. Please review our Payment Policy for further details.

The currency, product charges, shipping charges, and any taxes collected by us are shown at checkout. Your bank or payment provider may apply separate currency conversion fees.

An order confirmation acknowledges receipt of your order. If we cannot fulfil it because of unavailable stock, payment failure, suspected fraud, or an error, we will notify you.

If payment has already been collected for a cancelled order, we will arrange a refund.

6. Shipping & Delivery

Processing and delivery times are estimates unless expressly stated otherwise. Tracking information will be provided once your order has shipped.

Delivery may be affected by customs clearance, courier disruptions, public holidays, or other circumstances beyond our reasonable control. If your order is delayed or missing, please contact us so we can assist.

Applicable import duties, taxes, or customs fees are the customer’s responsibility unless checkout states otherwise.

Please review our Shipping Policy for shipping destinations, charges, processing times, and estimated delivery times.

Nothing in this section limits your statutory delivery or refund rights.

7. Returns & Refunds

Eligible items may be returned within 30 days of receipt, subject to the conditions in our Refund & Returns Policy.

To request a return, email support@montcini.com. We will provide instructions and the appropriate return address.

Approved refunds are generally processed to the original payment method within 5–10 business days after we receive and inspect the returned item. Your payment provider may require additional time to display the refund.

Where applicable law requires a different refund deadline or provides additional cancellation or return rights, those requirements apply.

8. Intellectual Property

Website content, including text, images, logos, graphics, and designs, is owned by Montcini or used with permission from the relevant rights holders.

Except as permitted by law, you may not reproduce, distribute, modify, or commercially use this content without permission from the relevant rights holder.

9. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence where applicable.

These Terms do not affect your statutory consumer rights, including rights relating to defective, incorrectly described, or undelivered goods.

10. Website Accuracy & Changes

We may correct errors, inaccuracies, or omissions and update website information when necessary.

We may also modify, suspend, or discontinue website features. Such changes do not remove our obligations relating to existing orders.

Updated Terms will be published on this page and apply prospectively. Purchases remain subject to the Terms applicable when the order was placed, unless a change is required by law or agreed with you.

11. Applicable Law & Disputes

These Terms are subject to applicable law, including mandatory consumer protection laws.

Nothing in these Terms deprives you of protections or access to courts available under applicable law.

If you have a concern about an order or these Terms, please contact us so we can work towards a resolution. This does not restrict your right to seek other remedies.

12. Contact Information

For questions about these Terms of Service, please contact:

MONTCINI

Company Address, as listed in IRS records:
30 N Gould St Ste
Sheridan, WY 82801
United States

Email: support@montcini.com
Website: montcini.com