Payment Policy

Payment Policy

We aim to make checkout simple, transparent, and secure. This policy explains how payments are handled when you shop with us.

Accepted Payment Methods

Available payment options may include:

  • Credit and debit cards, including Visa, Mastercard, American Express, and Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Payment availability depends on your location, device, browser, and provider eligibility. The methods displayed at checkout are those available for your order.

If you have questions about a payment method, contact support@montcini.com.

When You’re Charged

Your payment may be authorized when you place your order and charged at checkout or when the payment is subsequently captured, depending on the payment method and our payment processing settings.

An authorization may appear as a temporary hold on your account. Your bank or payment provider determines how long an unsuccessful or released authorization remains visible.

Orders with declined or unsuccessful payments will not proceed to fulfillment until payment is successfully completed.

Prices, Taxes & Currency Conversion

The amount and currency displayed at checkout apply to your order. Please review the order total, including shipping and any taxes collected at checkout, before completing payment.

Prices may be displayed in different currencies depending on your region and the store’s currency settings. Your bank or payment provider may apply currency conversion rates, foreign transaction fees, or other charges that are outside our control.

For international orders, customs duties, import taxes, or local fees not collected at checkout may be payable separately by the customer, unless stated otherwise or required otherwise by applicable law.

Payment Security

Payments are processed through Shopify checkout and the payment providers available for your order.

Please do not send your full card number, security code, account password, or payment verification codes by email. If we need to investigate a payment issue, we may ask for your order number and non-sensitive transaction information.

For information about how personal information is handled, please review our Privacy Policy.

Order Verification & Fraud Prevention

Orders may be reviewed for payment authorization, billing accuracy, and potential unauthorized activity.

If additional verification is required, we may contact you before processing your order. We may decline or cancel an order if payment cannot be verified or unauthorized activity is reasonably suspected.

If an order is cancelled after payment has been captured, any applicable refund will be issued to the original payment method.

Refunds

Refunds are handled in accordance with our Refund & Returns Policy.

Your bank or payment provider may require additional time to post a refund. If currency conversion is involved, the amount received in your account may differ because of exchange-rate changes or provider fees.

Contact for Payment Queries

If you experience a payment issue or have a question about a charge, email support@montcini.com.

Please include your order number, if available, and a brief description of the issue. Do not include sensitive payment credentials.

Company Details

Store: MONTCINI
Email: support@montcini.com

What our customers say

  • I was a bit hesitant to order online because sizing is always tricky, but their size guide was spot on! The fabric quality is amazing and feels very premium. Will definitely be ordering again.
    Emily_Rose , Verified Buyer Verified
  • Reached out to customer service because I needed to change my shipping address last minute. They were so helpful and responsive. Package arrived exactly on time. Great experience overall.
    Marcus_Reed , Verified Buyer Verified
  • The quality of the stitching and material is top-notch. It fits perfectly and looks even better in person than on the website. Montcini is my new go-to fashion brand.
    Sophia_Lane , Montcini Customer Verified
  • I had no idea what size to get, so I contacted support. They asked for my measurements and recommended the perfect size. Fits like it was tailored for me! Excellent service.
    David_Knight , Verified Buyer Verified
  • Super fast shipping! It arrived two days earlier than expected. The packaging was beautiful and the product quality is excellent. Highly recommend Montcini.
    Jessica_Moore , Verified Buyer Verified
  • Had a small issue with a zipper, contacted support, and they sent a replacement immediately, no questions asked. The rest of the garment is incredibly well made. Excellent customer service.
    Liam_Hayes , Verified Buyer Verified
  • The style is so elegant. I used the size guide on the product page and it was perfectly accurate. The quality is definitely worth the price. I'm obsessed!
    Chloe_Bennett , Montcini Customer Verified
  • Delivery was right on schedule. The material is heavy and feels very durable. Only giving 4 stars because I wish there were more color options, but the quality is undeniable.
    Nathan_Silver , Verified Buyer Verified
  • Customer support helped me pick between two sizes. Their recommendation was perfect. Love my new top! The whole process from ordering to delivery was seamless.
    Olivia_Parker , Verified Buyer Verified
  • On-time delivery, great packaging, and fantastic quality. The Montcini team really knows how to take care of their customers. I've already recommended them to my friends.
    Ethan_Walker , Montcini Customer Verified